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A year after Musk’s Twitter takeover, X remains mired in turmoil

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Elon Musk closed his $44 billion deal to purchase Twitter on October 27, 2022
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A year ago Elon Musk purchased X, formerly known as Twitter, taking the platform on a journey that has resulted in lost money, advertisers and trust.

Musk closed the $44 billion deal on October 27, 2022, facing a lawsuit that held him to terms of purchase he was keen to escape.

Here is a look back at Musk’s first year as owner of the platform.

– Family feeling gone –

In the days after his purchase, Musk quickly fired executives who had been running Twitter and took the publicly traded company private.

He also laid off most of the San Francisco-based company’s workers, cutting ranks to fewer than 1,500 from 8,000.

Twitter employees were asked to commit unconditionally to their jobs and forego any notion of telecommuting.

Former project manager Esther Crawford, who wrote online about her experience, said Musk replaced the company’s family atmosphere with a climate of fear.

She described Musk as audacious but “moody,” surrounding himself with “yes men” and making decisions on instinct.

In July, Musk did away with Twitter’s globally recognized bird logo and changed the platform’s name to X.

– Misinformation –

In the months following his takeover, Musk gutted content moderation, restored accounts of previously banned extremists, and allowed users to purchase account verification, helping them profit from viral — but often inaccurate — posts.

Musk defended such changes in the name of free speech.

He disabled features put in place to prevent users from being duped by false claims and put in new systems that encourage their spread, according to nonprofit fact-checking website PolitiFact.

Steps taken by Musk at X “have sparked increased sharing of misinformation and hate speech,” PolitiFact said Monday in a report, echoing an array of groups tracking toxic content on social media.

The fast-evolving Israel-Hamas conflict has been seen as one of the first real tests of Musk’s version of the platform during a major crisis. For many experts, the results confirm their worst fears: that changes have made it a challenge to discern truth from fiction.

“It is sobering, though not surprising, to see Musk’s reckless decisions exacerbate the information crisis on Twitter surrounding the already tragic Israel-Hamas conflict,” Nora Benavidez, senior counsel at the watchdog Free Press, told AFP.

This month the European Commission announced an investigation into X for alleged dissemination of bogus information and terrorist content regarding the conflict between Israel and Hamas.

X chief executive Linda Yaccarino has signaled that the platform is serious about trust and safety, but researchers have voiced pessimism, saying the site has abandoned efforts to elevate top news sources.

– Money matters –

Over the past year, the platform’s advertising business partially collapsed as marketers soured on X.

Insider Intelligence forecasts that X will finish 2023 with $2.98 billion in ad revenue, compared to $4.14 billion in 2022.

Musk early this year said the company’s value had more than halved to $20 billion, and some estimates place it even lower.

Musk started charging for features once free at Twitter, such as blue tick marks originally intended as badges of authenticity, in an effort to make money from subscriptions.

And X recently started charging new users in New Zealand and the Philippines for basic features such as posting messages in a trial aimed at reducing spam.

Musk has suggested charging all X users, but the idea was widely panned. Industry analysts said it would make X even less appealing to advertisers.

“X’s wounds are almost entirely self-inflicted,” Insider Intelligence analyst Jasmine Enberg told AFP.

“Musk’s treatment of the platform as a technology he could remake in his vision, rather than as a social network powered by people and ad dollars, is the single largest cause of advertiser exodus, user decline and loss of its place as a central hub for news.”

While speaking at a recent tech conference, Yaccarino estimated the number of daily active X users at 225 million, a drop of more than 10 percent from when Musk bought the company.

Twitter quitters have become a diaspora of sorts, spread across Mastodon, Bluesky, Threads and other platforms in search of a new social media home.

– Right-wing tilt –

Extreme right-wing content has meanwhile flourished at X.

Musk reinstated former president Donald Trump’s account and did away with a team devoted to fighting misinformation about elections.

Former Fox news host Tucker Carlson, known for radical conservative opinions, launched a show on X after being fired from the television station.

Catering to the more mainstream right, Musk hosted and streamed interviews with Republican US presidential hopeful Ron DeSantis and Israeli Prime Minister Benjamin Netanyahu.

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EU says Apple iPad operating system to face stricter rules

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Apple has six months to prepare to comply with the EU's Digital Markets Act
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The EU on Monday said Apple’s operating system for iPads must comply with tougher new rules that Brussels is imposing to rein in the world’s biggest digital companies.

The European Commission designated Apple’s iPadOS system as a “core” service under the landmark Digital Markets Act (DMA), which forces companies to modify their business ways to encourage competition between online platforms.

It joins other Apple products that were already in the DMA net since September: iOS for iPhones, the App Store, and the Safari browser.

Under the DMA, digital firms designated as “gatekeepers” have to abide by a list of rules including allowing interoperability with rivals’ communication services and limiting how data is shared between products put out by the same parent company.

Apple is on the gatekeepers list, alongside the likes of Google parent Alphabet, Amazon, TikTok owner ByteDance, Meta and Microsoft. 

– EU-Apple tussle –

The inclusion of iPadOS as a core service adds to a long tussle between the European Union and Apple over the bloc’s new digital laws.

Apple has been one of the DMA’s most vocal public critics. It claims the law ushers in privacy and security threats for users.

The commission, the EU’s powerful competition regulator, said it named the iPadOS system because it locked users into the iPad operating system.

“Apple leverages its large ecosystem to disincentivise end users from switching to other operating systems for tablets,” it said.

The operating system also “locked-in” Apple’s business users, it said, “because of its large and commercially attractive user base, and its importance for certain use cases, such as gaming apps”.

Apple has six months to comply with the DMA gatekeeper rules, the commission said in a statement.

“Today’s decision will ensure that fairness and contestability are preserved also on this platform, in addition to the 22 other services we designated last September,” the EU’s competition commissioner, Margrethe Vestager, said.

Apple said in a statement after the announcement that it would “continue to constructively engage with the European Commission to comply with the DMA, across all designated services”.

It added: “Our focus will remain on delivering the very best products and services to our European customers, while mitigating the new privacy and data security risks the DMA poses for our users.”

Apple already faces a commission investigation under the DMA.

In March, Brussels said it would probe whether Apple’s App Store allows developers to present users with offers outside of its app marketplace, free of charge.

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TikTok creators fear economic blow of US ban

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The appetite for short-form video online is expected to remain strong even if TikTok is banned in the United States, boding well for rival platforms
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Ayman Chaudhary turned her love for reading into a living on TikTok, posting video snippets about books like those banned in schools in ultra-conservative parts of the United States.

Now the online platform she relies on to support her family is poised to be banned in what entrepreneurs using TikTok condemn as an attack on their livelihoods.

“It’s so essential to small businesses and creators; it’s my full-time job,” the 23-year-old Chicago resident told AFP.

“It makes me really worried that I live in a country that would pass bans like these instead of focusing on what’s actually important, like gun control and healthcare and education.”

A new US law put TikTok’s parent, Chinese tech giant ByteDance, on a nine-month deadline to divest the hugely popular video platform or have it banned in the United States.

US lawmakers argued that TikTok can be used by the Chinese government for espionage and propaganda as long as it is owned by ByteDance.

“Everybody who’s involved in deciding whether or not this platform is going to get banned is turning a blind eye to how it’s going to affect all of the small businesses,” said Bilal Rehman of Texas. 

His @bilalrehmanstudio TikTok account, which playfully promotes his company’s interior design projects, has some 500,000 followers.

“They don’t really understand social media and how it works,” the 24-year-old added.

TikTok has gone from a novelty to a necessity for many US small businesses, according to an Oxford Economics study backed by the platform.

TikTok fuels growth for more than seven million businesses in the United States, helping generate billions of dollars and supporting more than 224,000 jobs, the study determined.

“It’s become such a huge part of our economy that taking that away is going to be devastating to millions of people,” Rehman said of TikTok.

Chaudhary took to TikTok to share her passion for reading in early 2020 while enduring Covid-19 lockdowns.

“I made a handful of videos and, long story short, one went viral,” Chaudhary said.

Opportunities to make money from sponsors or advertising came as her audience grew, and posting on her @aymansbooks TikTok account became a job.

She saw books she extolled snapped up by readers, as she shined attention on titles banned from schools or libraries in parts of the country.

– Unique vibe –

A TikTok ban would be a particularly hard blow to businesses just starting out, according to eMarketer analyst Jasmine Enberg.

“Social media has democratized the commerce landscape, and TikTok really supercharged that,” Enberg told AFP.

“It’s become a crucial platform for many small businesses, especially those that are in niche industries or sell quirky products.”

One factor setting TikTok apart from rival platforms is the potential for videos to be spread quickly by a highly engaged audience, according to Enberg.

“The potential to be discovered on TikTok is really unparalleled, and that’s largely thanks to its algorithm as well as the entertaining kind of content that it hosts,” she said.

A young generation is using TikTok as a search engine of sorts, making queries as they might on Google and seeing what the algorithm serves up, said SOCi director of market insights Damian Rollison.

“It feels like it has been created by your peers, so they’re telling you the real deal about whatever the topic might be,” Rollison said of the trend.

TikTok lovers say it has a unique style that will be missed in the case of a ban.

“There is definitely a different vibe on TikTok versus YouTube or Instagram,” said Chaudhary.

“TikTok has a lot more humor in it and a lot more creativity than I see happening on Instagram.”

“My favorite part about TikTok is, it feels almost like you’re on a FaceTime call with your friend,” Rehman said.

“It feels really raw and authentic.”

Rollison advised businesses relying on TikTok to make contingency plans in event of a ban, sticking with short-form video, given the appetite for such content.

“The demand signals are so powerful amongst younger users that I believe the usage patterns are going to survive any of the outcomes,” Rollison said.

“Learning that ecosystem is not only a useful but even critical strategy.”

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Cybersecurity firm Darktrace accepts $5 bn takeover

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Darktrace chief executive Poppy Gustafsson (L) said the group's 'technology has never been more relevant in a world increasingly threatened by AI-powered cyberattacks'
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Cybersecurity firm Darktrace said Friday it had accepted a $5.3-billion takeover bid from US private equity firm Thoma Bravo, which highlighted the British group’s “capability in artificial intelligence”.

The cash bid comes after Thoma Bravo expressed takeover interest two years ago.

“Darktrace is at the very cutting edge of cybersecurity technology, and we have long been admirers of its platform and capability in artificial intelligence,” Thoma Bravo partner Andrew Almeida said in a statement.

“The pace of innovation in cybersecurity is accelerating in response to cyber threats that are simultaneously complex, global and sophisticated.”

Darktrace chief executive Poppy Gustafsson said the group’s “technology has never been more relevant in a world increasingly threatened by AI-powered cyberattacks”.

Darktrace, headquartered in the university city of Cambridge close to London, floated on the London stock market in 2021.

The cash deal announced Friday is worth $7.75 dollars per Darktrace share — a 44 percent premium on the group’s average share price in the last three months, according to Thoma Bravo.

Following the announcement, the share price surged 18 percent to 612 pence ($7.7).

Created in 2013, Darktrace employs more than 2,300 people around the world.

“The proposed acquisition will provide Darktrace access to a strong financial partner in Thoma Bravo, with deep software sector expertise, who can enhance the company’s position as a best-in-class cyber AI business headquartered in the UK,” Darktrace chair Gordon Hurst said in the statement.

The pair hope to complete the deal in the second half of the year thanks to shareholder and regulatory approval.

Almeida noted that Thoma Bravo has invested “exclusively in software for over twenty years” which would allow it to bring “operational expertise and deep experience of cybersecurity in supporting Darktrace’s growth”.

Prior to Friday’s announcement, shares in Darktrace has bounced back strongly after the company was cleared by independent auditors EY of having irregularities in its accounts.

Explaining its decision to go private, Darktrace said its “operating and financial achievements have not been reflected commensurately in its valuation with shares trading at a significant discount to its global peer group”.

– Takeover boom – 

The bid comes at the end of a week in which the London stock market has been gripped by takeover activity, helping the top-tier FTSE 100 index to record highs.

British mining giant Anglo American on Friday rejected a blockbuster $38.8-billion takeover bid from Australian rival BHP, slamming it as “highly unattractive” and “opportunistic”.

A battle to buy UK music rights owner Hipgnosis Songs Fund meanwhile took a fresh twist after US rival Concord increased its takeover offer, slightly beating a bid by Blackstone. 

Concord on Wednesday offered $1.5 billion for Hipgnosis, whose catalogue includes Justin Bieber, Shakira and Neil Young.

This is more than its original $1.4 billion offer that preceded a higher bid from US asset manager Blackstone.

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